Generative AI is reshaping how organizations write, analyze, sell and serve customers. For leaders, the hard part is not the technology itself but deciding where it creates real value, what it will cost and how to adopt it without exposing the business to new risks.
This course gives you a practical framework to evaluate opportunities, prioritize use cases, decide between building and buying, and set up the governance your teams need. You will work through realistic scenarios from operations, customer service, marketing and finance, and learn the questions to ask vendors and technical teams.
You will finish with a one-page AI strategy and a 90-day pilot plan for your organization, including success metrics, risk controls and a change-management approach. An AI tutor is available throughout the course to help you apply each concept to your own context.